Terms and Conditions

This website is operated by:

You agree to use this website only for lawful purposes. You must not misuse the website, interfere with its operation, attempt unauthorized access, upload harmful code, or use the platform for fraudulent or misleading activity.

We reserve the right to restrict, suspend, or terminate access to users who violate these Terms or misuse our services.

By using this website or placing an order, you confirm that:

• You are legally capable of entering into a binding agreement.
• You are using accurate and complete information.
• You are not prohibited from using ecommerce or payment services under applicable law.
• If you are using the website on behalf of another person or business, you have proper authority to do so.

You may browse certain parts of the website without creating an account. However, account registration may be required for order placement, order tracking, wishlist, refund requests, and certain personalized features.

You are responsible for maintaining the confidentiality of your account login details. Any activity under your account will be treated as your responsibility unless reported immediately.

We make reasonable efforts to display product names, prices, descriptions, images, quantities, ingredients, categories, availability, and offers accurately. However:

• Product images are for representation purposes and may slightly differ from the actual product.
• Natural, handmade, organic, traditional, and local products may have variation in color, size, texture, aroma, or appearance.
• Product availability may change without prior notice.
• Product descriptions may be updated from time to time.

Customers should read product labels, ingredients, usage instructions, expiry dates, allergen information, and storage instructions before use. If you have allergies, dietary restrictions, medical conditions, or ingredient concerns, please check the product details carefully before purchase.

All prices displayed on the website are in Indian Rupees unless stated otherwise. Prices may include or exclude taxes depending on the product and billing structure.

We reserve the right to change prices, discounts, combo offers, delivery charges, and promotional campaigns at any time without prior notice.

If a pricing error occurs due to technical, manual, or system issues, we reserve the right to cancel or revise the order after informing the customer.

Placing an order on the website does not automatically guarantee acceptance. An order is confirmed only after successful payment or confirmation from our system.

We may cancel or reject an order due to:

• Product unavailability
• Payment failure
• Incorrect pricing or product information
• Delivery location not serviceable
• Suspected fraud or misuse
• Bulk order limitations
• Operational or logistics constraints

If we cancel a prepaid order, eligible refunds will be processed as per our Refund Policy.

We may support payment methods such as UPI, debit card, credit card, net banking, wallets, cash on delivery, or other methods depending on availability.

All online payments are processed through secure third-party payment gateway providers. We are not responsible for delays or failures caused by banks, payment gateways, UPI systems, card networks, or third-party payment processors.

We aim to deliver orders within the estimated delivery timeline shown on the website or communicated during checkout. Delivery timelines may vary depending on product availability, location, weather, public holidays, courier capacity, local restrictions, and operational factors.

Customers must provide accurate delivery information. We are not responsible for failed or delayed delivery caused by incorrect address, unavailable recipient, unreachable phone number, access restrictions, or customer refusal.

For food and perishable products, customers are requested to receive the order promptly and store the product as per label instructions.

Customers may request order cancellation before the order is packed or dispatched. Once an order is packed, dispatched, or out for delivery, cancellation may not be possible.

We reserve the right to cancel orders due to unavoidable operational, payment, product, vendor, or delivery issues.

Eligible prepaid cancellations will be refunded as per our Refund Policy.

Returns, replacements, and refunds are governed by our Refund Policy.

Due to the nature of food, organic, perishable, and personal care products, not all products are eligible for return. Damaged, incorrect, expired, missing, or defective products must be reported within the timelines mentioned in our Refund Policy.

If we provide store wallet, store credit, coupons, referral credits, promotional balances, or reward points, they may be subject to separate conditions. Unless specifically stated:

• Store credits are not redeemable for cash.
• Store wallet balance may be used only for purchases on our platform.
• Promotional credits may have expiry dates.
• Coupons cannot be clubbed unless permitted.
• Misuse of coupons, wallet, or referral benefits may lead to cancellation or account restriction.

Some products may be sourced from local farmers, cooperatives, vendors, small businesses, or partner brands. We make reasonable efforts to ensure product quality and seller reliability.

Where applicable, product responsibility may also involve the respective manufacturer, vendor, supplier, or brand. Customers should review product labels, manufacturer details, expiry dates, ingredients, and usage instructions before consumption or use.

Customers agree to:

• Provide accurate account, billing, and delivery information
• Check products at the time of delivery where possible
• Report damaged, wrong, missing, or quality-related issues within the required timeline
• Store food products properly after delivery
• Use products as per instructions
• Avoid sharing false claims, abusive communication, or fraudulent refund requests
• Not misuse offers, coupons, wallet credits, or return policies

Our products may include grains, pulses, oils, spices, dairy products, snacks, sweets, health mixes, honey, natural products, and traditional food items. Customers are responsible for checking:

• Ingredients
• Allergen warnings
• Expiry or best-before date
• Storage requirements
• Suitability for children, elderly people, pregnant women, or people with medical conditions
• Usage instructions

We do not provide medical, nutritional, or health advice. Any product-related health claim should be verified with a qualified professional where necessary.

All content on this website, including brand name, logo, images, product descriptions, website design, graphics, text, icons, banners, and other materials, belongs to Namma Ooru Foods or its respective owners.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.

To the maximum extent permitted by law, Namma Ooru Foods shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, product purchase, delivery delay, third-party services, payment failure, or customer misuse of products.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim.

We shall not be liable for delay or failure caused by events beyond our reasonable control, including natural disasters, strikes, transport disruption, internet failure, government restrictions, pandemics, supplier issues, payment gateway failure, or other unforeseen events.

For complaints related to orders, payments, delivery, returns, refunds, product quality, website use, or privacy, customers may contact us using the details below.

We will make reasonable efforts to acknowledge complaints within 48 hours and resolve them within the applicable timeline.

We may update these Terms from time to time. The updated Terms will be posted on this page with the revised "Last Updated" date. Continued use of the website after changes means you accept the updated Terms.

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts in Madurai, Tamil Nadu, unless otherwise required by applicable law.