Last Updated: June 2026
At Namma Ooru Foods Pvt Ltd, we are committed to delivering fresh, authentic, organic, traditional, and locally sourced food products safely to our customers. This Shipping & Delivery Policy explains how orders are processed, packed, shipped, delivered, and handled in case of delay, failed delivery, damaged package, or serviceability issues.
By placing an order on our website, you agree to the terms mentioned in this Shipping & Delivery Policy.
Once an order is placed successfully, our team will review the order details, product availability, payment status, delivery address, and serviceability.
Order processing usually includes:
Orders may be delayed or cancelled if the product is unavailable, payment is not confirmed, address details are incomplete, or the delivery location is not serviceable.
We currently deliver to selected serviceable locations based on product category, courier availability, local delivery coverage, and operational feasibility.
Some products, especially fresh, dairy, sweets, perishable, fragile, handmade, or temperature-sensitive items, may be available only in specific cities, pin codes, or delivery zones.
If your location is not serviceable, we may cancel the order and process an eligible refund for prepaid orders as per our Refund Policy.
Estimated delivery timelines may vary depending on the product type, seller location, customer location, order volume, courier capacity, public holidays, weather conditions, and operational factors.
General estimated timelines:
The delivery timeline shown at checkout, order confirmation, or tracking page is only an estimate and not a guaranteed delivery date.
Shipping charges, delivery fees, handling charges, packaging charges, COD charges, or convenience fees may apply depending on:
Any applicable shipping or delivery charges will be shown during checkout before order confirmation.
We take reasonable care to pack products safely and hygienically. Packaging may vary depending on the product category.
Food, grocery, organic, traditional, handmade, bottled, liquid, fragile, or perishable products may require special packing to reduce the risk of leakage, breakage, contamination, or transit damage.
Customers are advised not to accept visibly damaged, opened, leaking, or tampered packages where possible. If such a package is received, please report the issue immediately with photos or video proof.
Our delivery partner or internal delivery team may contact you before or during delivery.
Customers are responsible for providing:
If delivery fails due to incorrect address, unavailable recipient, unreachable phone number, locked premises, access restrictions, or customer refusal, the order may be returned, cancelled, or marked as failed delivery.
Additional delivery charges may apply for reattempts, where applicable.
At the time of delivery, customers are requested to:
For food safety reasons, products once delivered must be handled and stored properly by the customer.
Delivery may be delayed due to:
We will make reasonable efforts to update customers about significant delays. However, Namma Ooru Foods shall not be liable for delays caused by courier partners, customer unavailability, incorrect address, natural events, government restrictions, or circumstances beyond our control.
Fresh, dairy, sweets, ready-to-use food, and other perishable products require timely delivery and immediate acceptance.
Customers must ensure that someone is available to receive such products at the delivery address. If delivery fails due to customer unavailability or incorrect address, refund or replacement may not be applicable.
Once delivered, perishable products must be stored and consumed as per the instructions provided on the product label or packaging.
Some products listed on Namma Ooru Foods may be fulfilled directly by approved vendors, farmers, cooperatives, small businesses, home-based producers, or partner brands.
In such cases:
Namma Ooru Foods reserves the right to cancel or modify vendor-fulfilled orders if the product is unavailable, delayed, damaged, incorrectly listed, or not suitable for delivery.
Where tracking is available, customers may receive order updates through website account, SMS, email, WhatsApp, phone call, or delivery partner tracking link.
Tracking updates may not always be real-time and may depend on the courier or delivery partner’s system.
If you receive a damaged package, wrong item, missing item, leaking product, expired product, or tampered package, please report the issue within the timeline mentioned in our Refund Policy.
You may be required to provide:
Claims may be rejected if reported after the eligible timeline or if sufficient proof is not provided.
Customers may request cancellation before the order is packed or dispatched.
Once the order is packed, dispatched, or out for delivery, cancellation may not be possible, especially for food, fresh, dairy, sweets, perishable, handmade, customized, or vendor-fulfilled products.
Approved prepaid cancellations will be refunded as per our Refund Policy.
If an order is confirmed as lost, undelivered, or not traceable due to logistics failure, we may offer a replacement, store credit, or refund after verification.
Resolution will depend on product availability, delivery partner confirmation, and payment status.
Shipping charges, handling fees, convenience fees, COD charges, or payment gateway charges may not always be refundable.
Delivery charges may be refunded only if the entire order is cancelled by us, the complete order is defective, or the issue is verified as caused by Namma Ooru Foods, vendor, or delivery partner.
For shipping, delivery, tracking, damaged package, missing item, or order-related support, please contact:
Address: 9, First Floor, Opp. Jayam Hospital,
Chokkikulam, Madurai,
Tamil Nadu - 625002
Phone: 9000 896 898
Email: info@nammaoorufoods.com