Last Updated: June 2026
This Marketplace Vendor Policy applies to all vendors, sellers, farmers, farmer groups, cooperatives, home-based producers, manufacturers, distributors, small businesses, and partner brands who register, list, sell, supply, pack, or fulfil products through the Namma Ooru Foods marketplace.
By applying as a vendor or selling through our platform, you agree to comply with this Marketplace Vendor Policy, our Terms and Conditions, Privacy Policy, Refund Policy, Shipping & Delivery Policy, and any other guidelines communicated by Namma Ooru Foods.
Namma Ooru Foods is a marketplace for authentic, organic, traditional, local, handmade, natural, and food-related products.
Our goal is to connect customers with trusted vendors who provide quality products such as:
All vendors must maintain high standards of product quality, hygiene, packaging, legal compliance, and customer satisfaction.
To become a vendor, you must provide accurate business and contact details during registration.
Eligible vendors may include:
Namma Ooru Foods reserves the right to approve, reject, suspend, or remove any vendor account at its sole discretion.
Vendors may be required to submit:
Submitting a vendor application does not guarantee approval. Vendor onboarding is subject to review and verification by Namma Ooru Foods.
Vendors are solely responsible for complying with all applicable laws, licenses, registrations, and regulations related to their products and business.
This may include, where applicable:
Vendors must not list or sell any product that is illegal, unsafe, misleading, expired, misbranded, counterfeit, adulterated, contaminated, or prohibited by law.
All product listings must be accurate, clear, complete, and not misleading.
Vendors must provide correct information including:
Namma Ooru Foods may edit, reject, hide, delist, or correct product listings that are incomplete, inaccurate, duplicated, non-compliant, or unsuitable for the platform.
Vendors must ensure that all products supplied through Namma Ooru Foods are:
Organic, natural, traditional, handmade, and homemade claims must be genuine and supported by appropriate proof where required.
Vendors must not list or sell:
Namma Ooru Foods may remove prohibited products without prior notice.
Vendors are responsible for providing accurate pricing.
Product pricing must comply with applicable laws and must not mislead customers.
Vendors agree that:
Vendors must keep stock availability updated.
Vendors are responsible for ensuring that listed products are available for fulfilment. Repeated stock-outs, delayed dispatches, or order cancellations due to vendor-side inventory issues may result in reduced visibility, temporary suspension, or vendor account review.
Vendors must pack products safely, hygienically, and appropriately for delivery.
Packaging must protect the product from:
Vendors must dispatch orders within the timeline communicated by Namma Ooru Foods. Delayed dispatch may lead to order cancellation, penalty, reduced ranking, or account suspension.
Depending on the arrangement, orders may be fulfilled by:
Vendors must cooperate with Namma Ooru Foods and logistics partners for pickup, packaging, documentation, invoice, tracking, and delivery support.
Vendors agree to support resolution of customer complaints related to:
If a refund, replacement, or compensation is approved due to vendor fault, the cost may be recovered from the vendor payout or adjusted against future settlements.
Namma Ooru Foods reserves the right to decide customer complaint resolution based on available proof, product condition, order records, delivery details, and platform policies.
Vendors dealing with food products must follow strict food safety and hygiene practices during: Sourcing, Cleaning, Processing, Cooking, Drying, Packing, Labelling, Storage, Dispatch, and Transportation.
Vendors must ensure that workers, production areas, ingredients, and packaging materials meet safe and hygienic standards.
Any vendor found supplying unsafe, spoiled, adulterated, misbranded, or contaminated products may be immediately suspended or removed from the platform.
Vendors must provide original or legally usable product images, logos, descriptions, and brand content.
Vendors must not upload content that infringes copyright, trademark, design rights, privacy rights, or any third-party rights.
Namma Ooru Foods may use vendor-submitted product images, brand details, product descriptions, and marketing materials for listing, promotion, advertising, social media, email campaigns, app promotions, and marketplace visibility.
Vendor payouts will be processed as per the agreed commercial terms between Namma Ooru Foods and the vendor.
Payouts may be subject to deductions such as:
Payout timelines may depend on order delivery confirmation, return window, refund status, bank processing time, and internal verification.
Namma Ooru Foods may charge vendors commission, listing fees, platform fees, packaging fees, marketing fees, logistics fees, payment processing fees, or other agreed charges.
The applicable commercial terms may be communicated separately during onboarding or through vendor agreement.
Namma Ooru Foods reserves the right to revise vendor charges with prior communication.
Approved vendors may receive access to a vendor dashboard to manage products, inventory, orders, dispatch, sales, and performance.
Vendors are responsible for:
Any unauthorized access, fraudulent activity, manipulation, or misuse may result in account suspension.
Vendors must act professionally and honestly while using the marketplace.
Vendors must not:
Vendors may receive limited customer information only for order fulfilment.
Vendors must not misuse customer data for:
Customer data must be handled confidentially and used only for completing the order.
Namma Ooru Foods may suspend, restrict, or terminate a vendor account if the vendor:
Pending orders, refunds, settlements, and customer complaints may be reviewed before final account closure.
Vendors agree to indemnify and hold harmless Namma Ooru Foods Pvt Ltd, its directors, employees, partners, and representatives from any claims, losses, penalties, damages, liabilities, costs, or legal actions arising from:
Namma Ooru Foods may update this Marketplace Vendor Policy from time to time. Updated policies will be posted on the website or communicated to vendors through appropriate channels.
Continued use of the marketplace after policy updates means the vendor accepts the revised policy.
For vendor onboarding, product listing, order fulfilment, payout, complaint, or policy-related support, contact:
Phone: 9000 896 898
Email: info@nammaoorufoods.com