Refund Policy

You may be eligible for a refund, replacement, or store credit if:

• You received a damaged product
• You received a leaking, broken, or tampered package
• You received the wrong product
• One or more items were missing from your order
• The product was expired at the time of delivery
• The product was spoiled or unusable at the time of delivery
• The delivered quantity was different from the order
• The order was cancelled by us after successful payment
• Payment was deducted but the order was not confirmed

To help us verify and resolve issues quickly, customers must report concerns within the following timelines:

Refunds, returns, or replacements may not be accepted in the following cases:

• Product has been opened, used, consumed, or damaged after delivery
• Issue is reported after the eligible timeline
• Product was stored incorrectly after delivery
• Customer does not provide required proof such as photos, videos, or order details
• Product taste, smell, color, size, or texture varies naturally and is not a quality defect
• Customer ordered the wrong product by mistake
• Delivery failed due to incorrect address, unavailable customer, or unreachable phone number
• Product was purchased under a clearance, final sale, or non-returnable offer, if clearly mentioned
• Packaging is damaged after delivery due to customer handling
• Product is returned without approval from our support team

To process a refund, replacement, or store credit request, we may ask for:

• Order ID
• Registered mobile number or email
• Product name
• Clear photo or video of the product issue
• Photo of packaging, invoice, batch number, expiry date, or label where applicable
• Description of the issue
• Unboxing video, where available, for missing or damaged item claims

Refund requests may be rejected if sufficient evidence is not provided.

To request a refund:

• Log in to your account and submit a refund request, where available.
• Or contact our support team through phone, WhatsApp, or email.
• Share the order details and required proof.
• Our team will review the request.
• If approved, we may offer a replacement, store credit, partial refund, or full refund depending on the issue.

We may request the product to be returned or inspected before approving certain refund claims.

Once approved, refunds are generally processed within 5–7 business days.

The actual time for the amount to reflect in your account may depend on your bank, payment gateway, UPI provider, card issuer, or wallet provider.

Approved refunds may be issued through:

• Original payment method
• Store wallet or store credit
• Replacement product
• Coupon or credit note
• Other method approved by our support team

For cash on delivery orders, refunds may be processed through bank transfer, UPI, store credit, or another available method after verification.

In many cases, we may offer a replacement instead of a refund, especially when:

• The product was damaged in transit
• The wrong item was delivered
• An item was missing
• The product was defective or unusable at delivery

Replacement is subject to product availability and serviceable delivery location.

Partial refunds may be provided when:

• Only part of the order has an issue
• A combo pack has one affected item
• Quantity mismatch is verified
• A replacement is not available for one item

Delivery charges, coupon discounts, or promotional credits affect the final refund calculation.

If you cancel an order before it is packed or dispatched, and cancellation is approved, the eligible amount will be refunded as per the original payment method or store credit policy.

Orders cannot usually be cancelled once packed, dispatched, or out for delivery.

If we cancel an order due to product unavailability, serviceability issues, payment confirmation issues, or operational reasons, the eligible prepaid amount will be refunded.

Delivery charges, handling fees, convenience fees, COD charges, or payment gateway charges may not always be refundable unless the issue was caused by us.

If the entire order is cancelled by us or the complete order is defective, we may refund applicable delivery charges at our discretion.

If you receive a damaged package or missing item:

• Take photos before opening, where possible
• Record an unboxing video if the package appears damaged
• Report the issue within the eligible timeline
• Do not discard the product or packaging until the issue is resolved

This helps us verify the issue with our packing, delivery, or vendor teams.

For quality-related concerns, our team may review product photos, packaging details, batch information, storage condition, delivery timeline, and product category before approving a refund or replacement.

Natural and traditional food products may have natural variations in color, aroma, texture, size, or appearance. Such variations alone may not qualify as a defect.

For refund, replacement, return, cancellation, or order-related support, contact: