Last Updated: May 2026
At Namma Ooru Foods Pvt Ltd ("Namma Ooru Foods", "we", "our", or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, place an order, contact us, or use any of our ecommerce services.
By using our website, you agree to the practices described in this Privacy Policy.
When you register, place an order, submit an enquiry, request support, or subscribe to updates, we may collect:
If you create an account, we may collect login-related information required to manage your account securely. Passwords, where applicable, are stored in encrypted or protected formats and are not visible to our team.
To process and deliver your orders, we collect details such as:
We do not store your complete card, UPI, net banking, or payment credentials on our servers. Payments are processed through secure third-party payment gateway providers. We may receive limited payment confirmation details such as transaction ID, payment status, order amount, and payment method.
When you visit our website, we may automatically collect technical information such as:
This helps us improve website performance, security, customer experience, and analytics.
We may collect approximate or delivery-related location information to check service availability, calculate delivery feasibility, and complete order delivery.
We use your information for the following purposes:
Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyze website traffic, and support marketing or remarketing activities.
You may disable cookies through your browser settings. However, some website features such as login, cart, checkout, and personalized experience may not function properly if cookies are disabled.
We do not sell your personal information.
We may share necessary information with trusted parties only when required to provide our services, including:
Such sharing is limited to what is necessary for order fulfilment, service delivery, compliance, fraud prevention, and business operations.
If you subscribe to our newsletter, offers, harvest alerts, or promotional messages, we may contact you through email, SMS, WhatsApp, phone, or similar communication channels.
You may opt out of marketing communication at any time by following the unsubscribe option where available or by contacting us directly.
Transactional messages related to orders, delivery, payments, refunds, and account activity may still be sent even if you opt out of promotional communication.
We take reasonable security measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include secure servers, access controls, encrypted systems, payment gateway security, and internal process safeguards.
However, no digital platform can guarantee complete security. Customers are advised to keep their login credentials confidential and avoid sharing OTPs, passwords, or payment details with anyone.
We retain your information only for as long as necessary to fulfil the purposes mentioned in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax records, fraud prevention, and business recordkeeping.
When information is no longer required, we may delete, anonymize, or securely archive it as permitted by applicable law.
Subject to applicable law, you may request to:
To make a request, please contact us using the details provided below.
Our website is intended for use by individuals who are legally capable of entering into transactions. If a minor uses the website, it should be under the supervision of a parent or legal guardian. We do not knowingly collect personal information from children without appropriate consent.
Our website may contain links to third-party websites, payment gateways, logistics partners, or external services. We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing information with them.
We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, or operational practices. The updated version will be posted on this page with a revised "Last Updated" date.
For privacy-related questions, corrections, complaints, or requests, please contact:
Namma Ooru Foods Pvt Ltd
9, First Floor, Opp. Jayam Hospital,
Chokkikulam, Madurai, Tamil Nadu – 625002